Q:

Can the files on my computer be accessed by other users of the Silver Sands wireless internet service?

A :

No.  This service has layer 2 isolation security turned on.  Other users cannot see your computer or files even if you have shared folders.  Layer 2 isolation security does not protect your computer from downloading malicious software from the internet.  The warning and disclaimer on the log in page applies.

Q :

I want to play local area network games with another user of the hot spot service can this be done?

A :

No.  The layer 2 isolation security prevents all access between computers on the hot spot service, this includes network games.  If you want to play network games we suggest you purchase a network switch or wireless access point.  This service is for internet access only.

Q :

How do I get my e-mail or instant messenger to work using the Silver Sands Hot Spot?

A :

You must log on to the service by opening a web browser window first.  After successful login and the hot spot recognising your computer as a user, e-mail and instant messenger programs will work.  If you attempt to use e-mail or instant messenger programs before log in, you will be denied access and will not be redirected to the log in window.

Q :

I'm having trouble accessing my work e-mail account, what can Silver Sands do to fix this?

A :

You will be able to access any e-mail account provided by an internet service provider (ISP), hot mail, yahoo mail, gmail. or where the server is accessible from the internet.  The Silver Sands Hot Spot can not give you access to e-mail servers and files that are protected by a corporate firewall.